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How to get help

First Steps

So youre having a technology problem that you need to get help with? Before you submit a work order, try these simple steps.

  • Check the connections. Sometimes, things get loose and just need to be plugged back in. Most importantly, make sure your power and network connections are plugged in.
  • Restart your computer. More often than not simply restarting your machine will fix your problem.
  • Ask a coworker. Your neighbor teacher may have had a similar problem, see if they can offer you any advice.

When all else fails use the ITDirect system to submit a work order. Thank you for helping us provide the best support we can.

Using IT Work Order

  1. Go to http://techhelp.nusd.k12.ca.us/

  2. Enter your email address (you@nusd.k12.ca.us). Next

  3. Filling required fields

  4. Click Submit